# Waiflow - The Only WhatsApp Lead Manager & CRM

> The only all-in-one WhatsApp CRM that transforms conversations into revenue.

## Overview

Waiflow is **the only WhatsApp Lead Manager and CRM** in the market. It transforms WhatsApp from a chaotic chat app into a powerful business engine that tracks every lead, empowers teams to collaborate, and automates the busiest work.

**Key Differentiator**: No other solution combines WhatsApp team inbox, lead source tracking, visual pipeline, and automation in one platform.

## Core Features

### Lead Management
- **Lead Source Tracking**: Know exactly which campaign, ad, or referral brought each lead. Track UTM parameters, monitor agency performance, see real ROI.
- **Visual Pipeline**: Kanban-style deal tracking. Drag leads through stages, never let a warm lead go cold.
- **Contact Enrichment**: Automatic profile pictures, phone validation, and duplicate detection.
- **Custom Labels & Groups**: Organize contacts by source, status, priority, or any custom criteria.

### Team Collaboration
- **Unified Team Inbox**: One WhatsApp number, unlimited team members. Everyone responds from the same number.
- **Chat Assignment**: Assign conversations to specific team members. Know who handles what.
- **Internal Notes**: Leave private notes on conversations visible only to team. Handoffs are seamless.
- **Real-time Sync**: See when teammates are typing. No duplicate responses.
- **Team Mentions**: @mention colleagues to get their attention on specific chats.
- **Role-based Permissions**: Control who can see what. Admins, managers, and agents.

### Messaging & Automation
- **Scheduled Messages**: Plan and schedule messages in advance. Send at the perfect time, even when you're sleeping.
- **Bulk Send**: Reach thousands of contacts at once for announcements, promotions, and updates.
- **Smart Templates**: Pre-built message templates with dynamic fields like {{name}}, {{date}}, {{amount}}, {{company}}.
- **Template Library**: Save and share templates across your team. Version control included.
- **Auto-Replies**: Set up automatic responses for common questions, out-of-office, and greeting messages.
- **Follow-up Reminders**: Never forget to follow up. Automatic reminder notifications.

### Analytics & Reporting
- **Campaign Analytics**: See which campaigns generate real conversations, not just clicks.
- **A/B Testing**: Test different message templates and see which performs better. Track open rates and response rates.
- **Agency Performance Dashboard**: Compare what marketing agencies promise vs what they actually deliver.
- **Team Performance Metrics**: Track response times, conversion rates, and workload distribution per team member.
- **Lead Funnel Analytics**: Visualize your leads journey from first contact to closed deal.
- **Custom Reports**: Export data, schedule automated reports, integrate with your BI tools.

### Templates System
- **Quick Replies**: One-click responses for frequently asked questions.
- **Rich Templates**: Include images, documents, buttons, and lists in your templates.
- **Dynamic Variables**: Personalize at scale with {{firstName}}, {{appointmentDate}}, {{invoiceAmount}}, etc.
- **Template Categories**: Organize templates by use case: Sales, Support, Reminders, Promotions.
- **Template Analytics**: See which templates get the best response rates.

## Use Cases

1. **Marketing Agencies**: Track leads per campaign. Prove ROI to clients. Compare agency performance. A/B test messaging.
2. **Sales Teams**: Shared inbox for faster response. Visual pipeline for deal tracking. Automated follow-ups. Never lose a lead.
3. **Small Businesses**: One number for entire team. Cheaper than hiring more staff. Automate follow-ups and reminders.
4. **E-commerce**: Order updates via WhatsApp. Payment reminders. Customer support automation. Promotional broadcasts.
5. **Healthcare**: Appointment reminders. Follow-up care messages. Secure patient communication.
6. **Real Estate**: Lead qualification. Property viewing scheduling. Instant response to inquiries.

## Getting Started

1. **Sign Up** - Create account at waiflow.app (2 minutes)
2. **Scan QR Code** - Link your WhatsApp like WhatsApp Web (30 seconds)
3. **Invite Team** - Add unlimited team members (free, included)
4. **Import Contacts** - Sync your existing contacts automatically
5. **Set Up Templates** - Create your first quick replies and templates

## Pricing

**€99/month** - Everything included:
- Unlimited team members (no per-seat fees)
- Full CRM features
- All automation tools
- A/B testing
- Analytics dashboard
- Template library
- Priority support

## Security & Compliance

- End-to-end encryption
- GDPR compliant
- Secure Stripe payments
- No data sharing with third parties
- SOC 2 Type II compliant infrastructure
- Regular security audits

## Technical Details

- **Platform**: Web-based (works on desktop and mobile browsers)
- **Integration**: Works with existing WhatsApp Business or Personal accounts
- **API**: REST API available for custom integrations
- **Webhooks**: Real-time event notifications
- **Languages**: English, Hebrew, Arabic, Spanish, Portuguese (landing page available in all)

## Frequently Asked Questions

**Q: What is a WhatsApp CRM?**
A: A WhatsApp CRM connects your WhatsApp to lead management, team collaboration, and sales automation. Waiflow is the only complete solution.

**Q: Can my whole team use one WhatsApp number?**
A: Yes! Unlimited team members can access and respond from a single WhatsApp number simultaneously with real-time sync.

**Q: How is this different from WhatsApp Business?**
A: WhatsApp Business is for single users. Waiflow adds team inbox, lead tracking, CRM pipelines, analytics, A/B testing, automation—everything for scaling.

**Q: Do I need to change my WhatsApp number?**
A: No. Keep your existing number and all chat history. Nothing changes for your customers.

**Q: Can I A/B test my messages?**
A: Yes! Create multiple template variants and Waiflow will track which performs better with detailed analytics.

**Q: What analytics do you provide?**
A: Campaign ROI, team performance, response times, conversion rates, template performance, lead funnel analytics, and custom reports.

**Q: Is it secure?**
A: Yes. End-to-end encryption, GDPR compliant, secure Stripe payments, SOC 2 compliant infrastructure.

## Links

- Website: https://waiflow.app
- Hebrew: https://waiflow.app/he/
- Arabic: https://waiflow.app/ar/
- Spanish: https://waiflow.app/es/
- Portuguese: https://waiflow.app/pt/
- Features: https://waiflow.app/#features
- Pricing: https://waiflow.app/#pricing
- FAQ: https://waiflow.app/#faq
- Privacy Policy: https://waiflow.app/privacy-policy.html
- Terms: https://waiflow.app/terms-and-conditions.html

## Contact

- Website: https://waiflow.app
- Support: support@waiflow.app